What does IT desktop support do? Is it less work than web design?

what does IT desktop support do? Is it less work than web design?





What is their typical role within a corporation? What type of corporations hire these professionals?

What does IT desktop support do? Is it less work than web design?
Neither one is "less work" - both deal with customers - the people you're supporting, or the people deciding on what should go on the web site.





Desktop support includes fixing computer problems, helping people with applications like Word and Excel and, sometimes it includes some network support (like familiarity with Exchange server, VLans, etc.)





All sorts of companies hire support people these days - the company I work for has about 50 computers and 3 tech support people (in house - and a consulting company for "heavy lifting"). The company my wife works for has a network with about 50 servers and over 1,000 computers. Their tech support department has about 25 people in it, ranging from network people to teachers who teach new hires how to use MS Office the way the company needs it to be used.





Web design also ranges all over the place. You don't want to be near my office when someone has promised a customer that a new function will go live on the web tomorrow, and I haven't even gotten the spec for the function yet. (I do some of my best work after 3 days of working at home with no time to blink, let alone glance toward the bedroom.)





If you're looking for easy work, don't look at a computer-related job. :)
Reply:I was going to take a job doing this before I got my current job. I'm not sure if your job would be the same as the one I was offered, but I was basically the person who would answer the phone and answer any problems people would be having with their computers/programs, etc. I would then walk to their offices or wherever they were located and try to fix the problems for them. This job was for a hospital. But I know that schools and other corporations need an IT person as well.
Reply:Desktop support deal with PC -related problems over the phone or in person.


They help users with PC issues, as opposed to server or network-infrastructure problems.


They'll help users with errors, hardware failure, network connectivity, printing, applications that are running on their work PC, and will visit the PC in person to fix the problem.


Often, they use remote-control tools like VNC to fix problems by taking control of the user's PC.


Also, they 'log' problems that are reported to them to keep track of the kinds of problems that are happening.





Corporations of all sizes and in all areas of business typically rely on PCs, so they'll have some kind of desktop support. Some desktop support staff are on the company payroll, and some will work for an outsourced IT company.